Commitments / 24 May 2022

FAIN, on the cutting edge: Ecotests to control the two-way communication system

Técnico en ascensor

At FAIN, we are proud to work with high-tech resources and an exceptional and committed staff, such as our technicians. The two create the perfect combination, mainly at times such as now, when prevention and safety take on added importance. 

To give our users absolute peace of mind when they ride a lift, we have a two-way communication system. If anything unexpected happens, they can contact us just by pressing the emergency button installed in the cab.

How do we make sure the two-way communication system is working correctly? How do our technicians monitor this telephone? We’ll tell you!

This is how the application developed by FAIN works to check the phones in cabs

By using the Ecotest feature in the FAIN app installed on their phones, out technicians can test the audio and the connection with the two-way communication system.

During this voice call, the technician is asked to identify the address and lift they are in, which is then recorded for future quality control tests and immediately reproduced for verification.

Thanks to this mechanism – developed by our Systems Department – we check the proper operation of the push button, audio channel, microphone, speaker, the coverage, and the status of the battery without requiring the intervention of the call centre operators. If anything goes wrong, it sends a fault message so a technician can go repair it as soon as possible

The telephone in the cab is not only checked by the lift maintenance technician using the Ecotest system during the monthly inspection, it is also checked automatically every 12 hours, and a service message is sent to customer service if needed.

Contact us to install a two-way communication system

If you want more information on this innovative system, don’t hesitate to contact us. You can call us on 914 093 101 or email us at: [email protected]

If you found this article useful, be sure to share it so everyone can learn about and benefit from this type of control measure!