Stairlift Maintenance Services

Having a stairlift or platform that spends more time stopped than working, staggers or is not stable, makes life very difficult for people with reduced mobility.
Ensure everyone's accessibility with a proper maintenance.

There is currently no obligation to sign a maintenance contract with an authorised dealer for stairlifts. However, in practice, contracting this service is more than recommendable.

Inspecting these systems once or twice a year by an expert technician is vital to keep them in good condition, ensuring their proper operation and their maximum service life. In addition, let’s not forget that stairlifts are accessibility solutions (and essential goods for people who use them).

ILS customer service is operational 24/7 hours to guarantee the best maintenance of stairlifts: fast, comfortable and able to resolve any incident in the shortest possible time. In addition, you can choose the service times and spare parts coverage option that best suits you. This way, you only pay for what you contract, and you only contract what you need

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Your tailor-made contract for stairlift maintenance

We do not all have the same needs, which is why at ILS we offer you several options to suit the contract to your real needs.
Choose a spare parts coverage option and the service times coverage that best suits you.
Are you not sure what you need? Let us advise you, so you understand what you contract and be sure that you make the best decision!

# NORMAL CONTRACT COMPREHENSIVE
1 Select your spare parts coverage
# EMERGENCY 24H EMERGENCY 24H PLUS STAR CONTRACT
1 EMERGENCIES 24/7
2 24/7 Telephone service
3 24/7 Breakdown repairs
4 Repair hours: 9:00 - 19:00
5 Repair hours: 9:00 - 21:00
6 Repair hours: 24h

No matter what contract you own you'll have...

  • PREVENTIVE MAINTENANCE
  • CLAIM RESPONSE IN 24H
  • CIVIL LIABILITY INSURANCE UP TO 12 MILLION
  • COMMITMENT OF 99% AVAILABILITY OF YOUR SYSTEM 99% OF THE TIME
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Do you have your stairlift's maintenance with us?

Discover our stairlift maintenance contracts. Bring your systems' maintenance to ILS and enjoy the best service and contracting benefits

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Down to level zero: The definitive solution in accessibility

Stairlifts, platforms and vertical lifts are a good solution to accessibility problems, allowing us to overcome barriers, but we are ultimately not eliminating them. This can be done by taking the lift to ground level

Comprehensive guide to stairlift maintenance

Apart from our service, we want to show you a detailed guide on maintaining your stairlift to ensure safety, reliability, and longevity. Regular maintenance is key to maximizing the performance and extending the life of your stairlift.

Why maintenance matters: Stairlifts are vital for mobility and independence in your home. Keeping them in top condition prevents breakdowns and ensures they operate smoothly and safely.

Daily and weekly checks

  • Visual Inspection: Look for any signs of wear or damage on the track, seat, and mechanical components. Check for loose fittings or exposed wires.
  • Cleaning: Use a soft cloth to clean the track and chair regularly to prevent debris accumulation that can hinder functionality.

Monthly maintenance tasks

  • Battery Inspection: Ensure that the batteries are fully charged and functioning properly. Replace them every year or according to the manufacturer’s guidance.
  • Safety Features Check: Test emergency stop buttons and safety sensors to make sure they are responsive and unobstructed.

Professional servicing

  • Annual Service: Have a certified technician service your stairlift annually. This service should include lubricating moving parts, checking electrical connections, and making adjustments for optimal operation.
  • Expert Recommendations: Based on your model, our technicians offer tailored advice and specific care tips.

Common issues and troubleshooting

  • Stairlift Stops Working: Check for obstructions on the track, ensure the power supply is connected, and verify that the safety switch is engaged.
  • Unusual Noises: Squeaking or grinding sounds can indicate that lubrication is needed or that parts are worn and require replacement.

FAQs

  • Q: How often should I have my stairlift serviced by a professional?
    • A: We recommend an annual check-up to ensure optimal functionality and safety.
  • Q: What can I do if my stairlift stops working?
    • A: Perform a basic visual and operational check as outlined in our troubleshooting section. If the issue persists, contact our support team immediately.