Remote resetting: lift rescue without a lift operator

Occasionally, lifts stop, leaving users trapped inside the cabin. This is within normal operation, as it is a safe machine designed to stop when it detects a potential problem. When this happens, we are faced with three lift rescue scenarios:

• Be rescued from the lift by a colleague. Even if they help you open the cabin door, there is still a risk of falling into the shaft if the lift is not level on the ground. We explain in more detail why you should not try to get out by yourself if you get stuck in a lift.
• Have the maintenance company send a technician to rescue you in the lift. We have a commitment to rescue within 1 hour, although the real average is that we are reaching the entrapment within 30 minutes. And as if this were not enough, we have a 24-hour technical assistance service for all types of elevators of any brand.
• The rescue is done at the same time you call the Customer Service Centre without having to wait for the technician to arrive at the installation if your machine has remote resetting contracted. This operation does not even take 5 minutes.

Remote reset: real-time lift rescue without waiting for the lift attendant to arrive

We work with the idea of making people’s lives easier in the lift and accessibility sector. To achieve this, we rely on one of our fundamental pillars: technology, our great ally in all areas of our company. Thanks to our great machine, we manage to integrate the latest technological innovations in our products and services.

One of the digital services we are most proud of is remote reset. A remote lift rescue protocol, a very safe and beneficial service for the lift user that consists, as its name suggests, of being able to reset the lift remotely. In the event of a user being trapped in the lift, from the Customer Service Centre the user can be rescued in less than two minutes, carrying out the operation remotely without the need to wait for the lift technician to come, identifying the location of the lift geographically.

If the safety conditions are met, the agent will be able to rearm the lift by removing it from its faulty state and moving the lift to the nearest floor and, with the cabin on the floor, open doors for the rescue of people in lifts. But that’s not all! If your lift is stopped due to a breakdown, our remote monitoring system will warn us of the incidents and help us to anticipate all our movements in order to solve possible incidents, increasing the usability and availability of your lift.

Advantages of remote resetting in the rescue of stationary lifts

The main advantages of this service include:

• Increased availability of your lift: thanks to our fast response time, you will avoid the ‘lift out of order’ sign.
• With remote resetting, we improve the usability of the lift.
• We reduce rescue time by avoiding the need to wait for a technician to travel to the site.

Main queries on remote reset

What do I need to have as a customer to enjoy the Automatic Reset service? Ask your sales representative and he will assess the possibility of this service in your lift. This service is compatible with many controllers on the market.

What is the cost of the remote reset service? It is a monthly cost that appears as an annex to your maintenance contract.We hope we have helped you to learn more about our digital remote reset service. Do not hesitate to contact us and ask for a free quote.