Our aim is to make people’s lives easier in the accessibility sector. To this end, technology is a fundamental ally in each and every area of our business. Our research work requires a great investment of work to integrate the latest technological developments into our products and services. That is why we make our digital services available to all users, to make life easier in lifts.
In the following article, we discuss the comprehensive connectivity of the four services offered by our innovative digital displays, installed inside the cabin of the lifts.
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Multimedia content management service in lifts
The ION lift is equipped as standard with a content display that provides passengers with general and personalised information, entertainment and other lift information.
Our devices are much more than a content display. They are a leap in quality, safety, information and integrated services inside a lift. Thanks to these screens, we generate an exclusive communication channel for property managers, customers and lift users.
Advantages of content displays
Below, we list a number of advantages of our devices, which differentiate them from other traditional devices:
- They allow the customer service centre to intervene remotely, so there is no need to leave the lift to contact our centre.
- They have internet connection from the lift cabin itself.
- The content displayed on the screen can be customised. In addition, we provide the client with thematic and news channels, and the possibility of uploading content in video format.
- They are also a digital communication channel for the property manager or for any client. They can be used to inform users in real time of all kinds of warnings. For example, water cuts in the building, meetings, offers etc.
- Our content screens also allow you to indicate the priority of the messages to be communicated, as well as their broadcasting time. In the case of very important messages, these can be displayed exclusively.
- For those lifts installed in office buildings, these displays allow the option of customising the display to include, for example, the company’s logo.
- In addition, they serve as a platform for advertisers, as all kinds of advertisements can be included, such as neighbouring businesses, and these can be managed by the Property Administration.
- These devices are standardised, i.e. they can also be installed in lifts of other brands.
Example of our digital display
- Another important feature of the screens is their simplicity and ease of use. Their configuration can be accessed from our customer website. To do this, it is only necessary to have internet access, without the need to install additional software or download an app.
- The technical support service of the display is optional and, in case you need it, you will be attended in a personalised way by our friendly staff.
Types of lift screens
- Displays for existing push button panels or replacements. They can be mounted horizontally or vertically. They have a standard size of 10’’inches, although there is also the option of 15’’inch and 18.5”inches for lifts requiring a larger display.
Embedded screen
Surface display
- Cabin push button panel for modernisations: it is installed in ILS lifts, and is integrated in the pushbutton panel as follows.
Example of a cabin control panel
Connection Pro two-way communication service in lifts
This digital service of our content screens provides greater peace of mind and confidence for the user by offering a direct and permanent connection to our customer service, 24 hours/365 days a year.
In addition, we carry out an autotest every 12 hours, in order to check the correct operation of the machine, thus reducing the possibility of breakdowns. During the maintenance visits, our technicians also carry out an ecotest, and these are recorded in the ILS Call Centre database, available to the customer whenever they wish to access them.
On the other hand, there is the possibility of adding to the communication service a system for the hearing impaired, called an inductive loop, which allows users with hearing aids to hear, thanks to a system that transforms the audio signal into a magnetic field picked up by hearing aids with a ‘T’ position.
We can also customise the language of the device: Spanish, English or French by default, although another language can be added depending on the customer’s needs.
Telemetry service for lifts
Thanks to this digital service for lifts, we can monitor the machine in a standard way and in real time 24 hours a day. We also offer the possibility of developing a project adapted to the client’s needs, being able to monitor different aspects, whatever the brand of the lift.
Some examples of what can be detected and monitored with this service:
- Existence of water in the pit.
- Lift out of service.
- Entry in firefighting mode.
- Overload.
- Existence of a technician repairing the machine.
- Door failure.
- Coverage level of the two-way communication system.
- Date of the last self-test performed.
- State of the batteries.
- Power failure.
- Lift availability.
- Entrapment in the cabin.
And much more!
Example of real-time display in the Telemetry Customer Web Portal
Transparency about our activity in your lift
The following queries can be made via the online platform:
- Work and maintenance reports.
- Copy of invoices and their status (paid or pending).
- Industry reports and date of next inspection.
- 347 data.
- Telemetry data.
- Multimedia content management.
Through the customer portal, a user can:
- Access from any device with an internet connection.
- Contact 24 hours a day, 365 days a year.
- Real-time information.
- Helpdesk support, to provide services, with the possibility of managing and solving all possible incidents in a comprehensive manner.
On Call service for lifts
One measure developed in the wake of the pandemic has been our On Call system, which allows you to call the lift and indicate the floor via your mobile phone without having to touch the button panel.
All you need is a smartphone to interact with your lift, requesting it or sending it to the floor you want to go to. All to make it more hygienic and safer.
Remote reset service for lifts
In the event of entrapment, from the Customer Service Centre the user can be rescued by carrying out the operation remotely, geographically identifying the location of the lift.
In the event of a breakdown in the machine, as we are monitoring it, we can repair the lift remotely, thus avoiding interruptions in the lift’s service.
Thanks to this, we offer:
- Increased lift availability.
- Better service.
- Improved response time.
In short, for us innovation is part of our DNA, we adapt to change and new needs in order to offer the best to our customers. Every year, we reinvest 12% of our profit in the area of innovation, and this is part of our commitment as a company to development and social responsibility. Digital services for lifts allows us to analyse and measure our products to keep improving and to proudly say that we are #DeliveredATi.
We create products and provide services that contribute to reducing environmental impact, minimising the use of natural resources, reducing the carbon footprint, ensuring safety, health and increasing the well-being of all people. In short, we take accessibility to its highest level.
If you have any question about digital services for lifts, we are at your disposal 24 hours a day, 7 days a week. Contact us by filling out the form below.
Basic information on data protection: In accordance with the GDPR and the LOPDGDD, FAIN ASCENSORES S.A. will process the provided data in order to contact you with the information you need. For more information about the processing of your data and to exercise your rights, please visit our privacy policy
